Regulamin / Rules


1) Terms present Regulations provide electronic services in the area of Internet domain, which specifies the conditions for the provision of electronic services by the Seller through the site for customers.

2) The customer is an entity that contains the Reseller Agreement for the provision of Electronic Services, provided that you have full legal capacity or limited legal capacity in cases governed by the generally applicable law or being a legal person or an organizational unit.

3) The consumer is the customer who is a natural person and includes a contract not directly linked to his business or professional activity.

4) Seller is  F.H.U. "LIW" Lily Imiolek, ul. Zaleze 43, 32-310 Klucze, Poland registered in the Central Register and Information on Economic Activity number NIP 637-208-21-38 and REGON 121079373, which is a service provider, administrator and owner of the shop.

5) Shop is an online shop run by the Seller in Polish through sites available on the Internet at URL shop provides to Clients Online Services, including the sale.

6) Electronic Service is a service provided by the Seller to the Client based on the Agreement concluded between the parties through the Store, as part of an organized system of concluding contracts at a distance, without the simultaneous physical presence of the parties.

7) Store Cart This functionality, which allows completing orders of the Products by the Customer. Product adding to the list of products covered by the contract takes place by using the button "Add to Cart", located in the area of the Product website Store.

8. Sales is provided by the Seller to the Customer service sales of the Products without the simultaneous presence of the parties (at a distance), through the transmission of data on individual customer's request, sent and received by devices for electronic processing, including digital compression, and storage of data, which it is entirely transmitted, received or transmitted via telecommunication network.

9. The agreement is an agreement for the provision by the Seller to the Customer Service Electronic.
10. Data Contact Vendors are data vendors, with which the customer can contact him, ie. F.H.U. "LIW" Lily Imiolek, ul. Zaleze 43, 32-310 Klucze, e-mail

11. Contact Details Customer to Customer's data by which the seller may contact the client, including address, email address and phone number.

12. Customer Account panel is managing customer orders, available in the shop area, provided registration and login.

13. Registration is creating a Customer Account by the Client, using the registration form Shop located on its website.

14. The product is presented in favor of the area by the Seller Store for Sale.

15. Providing todoręczenie Products Customer indicated by its destination via Carrier.

16. The carrier is a carrier which is the entity performing the operations Deliver Products in cooperation with the Seller.
17. External Payments System - an online payment system, which is used by the Seller.

18. Business Days are the days from Monday to Friday, excluding public holidays.

§1 General contractual terms

1. Seller pursuant to Art. 8 paragraph. 1 point 1 of the Act of 18 July 2002. On electronic services and the Act of 30 May 2014. Consumer Rights establishes the Regulations, which provides the url Store, added:

2. The Seller provides Electronic Services in accordance with the Regulations and the provisions of applicable law.
3. The seller shall present Regulations on the Store website.

4. Customers can at any time: access to the Regulations, fix it, win and play by printing or saving to a storage medium.

5. shown on the website store information does not constitute an offer vendors within the meaning of the Civil Code, and only an invitation to tender Clients Sale Agreement.

6. Provision of all electronic services carried out through the website store 24 hours a day, 7 days a week.

§2 Terms and Registration

1. In order to use the shop, it is necessary to have the client device ICT with access to the Internet, properly configured web browser version of the current or previous Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, as well as an active and correctly configured account e-mail.
2. Using the Store followed by acquainted with its contents.
3. Order Management Client is done via the Customer Account. Using the Customer Account is possible after its creation, using the correct username and password. In order to use the Customer Account required to log in with a password.
4. Create Customer Account occurs through voluntary registration, consisting in completing and sending Sellers registration form, which is available in the area of the web store.
5. The registration form is to fill in all mandatory and optional fields or form with true, complete and related customer data, and in particular the Contact Customer Data.
6. Before sending the registration form by checking the appropriate box customer should declare that you have read the Rules and accept its provisions.
7. Before sending the registration form by checking the appropriate box the registration form customer may voluntarily declare that he agrees to the processing of personal data given in the registration form for marketing purposes by the Seller.
8. Declaration of which is the point above, includes confirmation by the customer that it has been informed of the content of this provision: advisable for marketing purposes may include, in particular, the message of the Seller commercial information using the contact customer. Consent of which is the point above may be withdrawn at any time and the Customer shall have the right to access their personal data and correct them.
9. Sending the registration form consists in sending the Seller through the store using proper functionality, located in the area of the registration form.
§3 The provision of free Electronic Services

1. The Seller provides to customers the following free Electronic Services 1.1. providing an order form,
1.2. conducting Customer Account,
1.3. Newsletter.

2. The contract for the provision of services to provide the order form is concluded for a definite period of time to start using the order form and is terminated at the time of the contract or omissions of its submission by the Customer. The subject of this Agreement is to provide an order form located on the website of the shop, in order to send the order to the Seller.
3. The contract for the provision of services running Customer Account is concluded for an indefinite period at the time of registration Customer Account. The subject of this Agreement is to provide panel management customer orders.
4. The contract for the provision of services Newsletter is concluded for an indefinite period at the time of receipt of the e-mail address to confirm the conclusion of the provision of services by the Seller Newsletter. Order services occurs through the use by the Client appropriate box activation newsletter in the registration form or any other form provided by the Seller on the Store website. The subject of this Agreement is to provide Seller at the Customer, involving the transfer to e-mail messages containing information about the products or the Electronic Services offered by the Seller. This Agreement shall be terminated upon discharge by the Client subscription using deaktywującego field in the area of Customer Account.
5. The contract for the provision of free Electronic Services may be terminated by Customer or Reseller for any reason and at any time, using the functionality included in the Regulations or by e-mail, sent to the e-mail address included in the Contact Details Seller or Customer Contact Details .
§4 Orders
1. Orders for Products can be made through the website of the shop 7 days a week, 24 hours a day, using the basket. After completing the list of orders Products, under Cart customer enters the order. 2. If the customer is logged Account holder Client proceeds to the next stage of the ordering as a customer logged in. 3. If the customer is not logged Customer Account holder chooses the way of the order by using the button: 3.1. "Sign up" using the Customer Account, which will be recorded. Then the customer makes the Registration Customer Account and use it to pass to the next stage of the order. 3.2. "Place Order", without the use of Customer Account. The customer then goes to the next stage of the order without creating an account the customer. 3.3. "Login" using the Customer Account owned. The customer then goes to the next stage of the order. 4. After selecting the ordering customer states: 4.1. billing information to the invoice, 4.2. delivery information, including address Deliverability, 4.3. way delivery of products by selecting the appropriate option Deliver, 4.4. payment by choosing the right payment options. 5. Placing an order precedes the receipt by the customer by displaying in the area of Cart, information about the total price for the order, including taxes and the costs of derivatives, in particular the costs of delivery and payment. 6. Placing an order may be made by using the "I buy and pay" in the Basket and is equivalent to placing Reseller by Customer Offer Sale Agreement Products included in the order. 7. Before sending the order form by checking the appropriate box customer should declare that you have read the Rules and accept its provisions. 8. The order can be changed by the Customer to the receipt of the dispatch of the goods by the Seller. 9. An amendment may include the cancellation, the cancellation in part, an extension of additional products, change of address Provide. 10. Seller shall promptly notify the Customer of the impossibility of the contract, in the event of circumstances that cause it. The giving of this information takes place by telephone or electronically, using the contact customer. The information can include the following methods to modify the contract: 10.1. cancellation in part impossible to achieve, resulting in conversion of the contract value 10.2. to divide the products subject to delivery on the part of the Delivery is possible, and part of, the delivery will be at a later date, which does not result in conversion of the contract value 10.3. cancel your order in full, resulting in cancellation of the contract value. 11. Confirmation of the order by way of a message by the Seller e-mail indicated in the Contact Details Customer email address. Confirmation of the order implies acceptance of the offer by the Seller Sale Agreement, made by
§ 5 sale

1. The Seller provides to the customer service Product Sales at a distance, through the Store.
2. Subject of the Purchase Agreement includes a commitment Seller to transfer ownership of the Customer Products and release them, and the commitment of the customer to receive the product and pay the Seller's price Products.
3. The Seller reserves the right to conduct promotional campaigns involving the reduction of the price of the Product to a specific date or exhaustion of stock of products subject to promotion.
4. concluding the Purchase Agreement, the Seller agrees to Deliver Client Products without defects.
5. Purchase Agreement is concluded upon confirmation of your order by the Seller.
6. Issue the following products immediately and usually within 1-3 Business Day. If the execution time is longer, we contact the buyer to confirm the order and agree to the proposal term.
7. Delivery time release product may change if you change the order by the customer.
8. Issue Product takes place: 8.1. if selected by the customer the option Deliver, through the Carrier's address provided by the customer,
8.2. if you choose personal collection of the Products by the Customer, at the headquarters of the Shop-day Working pm. 9: 00-15: 00.

9. Issue Product no earlier than after payment paid by the client.
10. The Seller confirms release of the Product Carrier for delivery, to the address given by the customer when placing the order, by sending an e-mail to e-mail client.
11. The danger of accidental loss or damage to goods passes to the consumer at the time of its release consumer.
12. The supplied consignment should be examined by the customer in the presence of Carrier. In case of damage customer has the right to require the preparation of the proper protocol.

§ 6 Payments

1. The payment of sales is determined on the basis of pricing, product, located on the Seller's website at the time of the order of Product. Prices quoted on the website of the Store at the Product are gross prices given in Polish zloty and include VAT value, but does not include the cost of delivery of the product and the form of payment.
2. Transaction costs and delivery of the product shall be borne by the customer.
3. The total price of the order, seen under the Cart before ordering and after determining how delivery of products and payment includes the price for the ordered products together with receivables tax and any costs of derivatives, in particular the costs of Deliverability and transactions. The total price of the order is binding for the Seller and the Customer.
4. Shop provides the following methods of payment for services provided Sales: 4.1. bank account Store,
4.2. bank transfer or credit card using the External Payment System,
4.3. cash on delivery for downloading from Carrier.

5. Payment term debt falls on the moment of issue of the Product.
6. bill or invoice VAT on the service sales are included in the product are subject to the release or sent by e-mail at the e-mail client, depending on the will of the customer.
7. The customer agrees to receive invoices electronically.
8. Return of payment by the Seller shall immediately, not later than within 14 days after the date the cause, in the case of: 8.1. withdraw from the Agreement by the Consumer
8.2. resignation by the customer of the contract or part of the order paid before the execution,
8.3. recognition by the Seller claims the declaration complaint in whole or in part, on the basis of generally applicable laws.

9. The reimbursement takes place using the same payment method that was used by the client in the initial transaction, unless we have agreed to a different solution, which does not bind to him with any costs.
10. The Seller is not obliged to reimbursement by the Client additional costs Deliver Products, if the customer opted for a delivery of products other than the cheapest usual Provide offered by the Seller
§ 7 Complaints and guarantee

1. Complaints may be submitted by letter or by e-mail at the postal address or electronic, as indicated in the Contact Details Seller.
2. Complaints can be submitted using the form, a specimen of which is attached to the Rules, available at the point 15 in the lower part of the page
3. Notification of complaint should include a description of the problem and identification of the customer.
4. Seller recognizes the complaints within 14 days from the date of notification. The content of submitted complaints it is recommended to provide contact Customer, which will be used to reply to the complaint and conduct correspondence related to it.
5. Where a claim concerns the Product to the complaint by the Seller, the Customer shall provide or send advertised product to the address of the Seller.
6. Complaints may be made under the warranty for defects in products covered by the Agreement of Sale and other Electronic Services.
7. If the product has a defect, the Customer may request the replacement of the Product free of defects or defect removal. The seller is obliged to replace the defective product free of defects or rectify the defect within a reasonable time without undue inconvenience to the customer.
8. The seller may refuse compensation request Client, if brought into conformity with the Agreement of the defective Product in the manner chosen by the customer is not possible, or in comparison with other possible way to bring about compliance with the Agreement would require excessive costs.
9. If the customer is not a consumer, the Seller may refuse to replace, free of defects and defect removal even if the costs of compensation that obligation exceeds the price of the Product sold.
10. If a product has a defect, the Customer may submit a statement of the price reduction or withdrawal from the Agreement unless Seller promptly and without undue inconvenience to the customer will replace the defective product free of defects or defect remove. This limitation does not apply if the product has already been replaced or repaired by the Seller or Seller did not satisfy the obligation to replace, free of defects and defect removal. Customer may not terminate the contract if the defect is irrelevant.
11. The consumer may instead proposed by the Seller to remove defects require replacement of the Product free of defects or instead of replace, request the removal of defects, unless they lead to the Product compliance with the Agreement in the manner chosen by the consumer it is impossible or would require excessive costs in comparison with the method proposed by reseller. When evaluating these costs, take into account the value of the product free from defect, the nature and the importance of the defects, and also takes into account the disadvantages to which subject the consumer otherwise meet.
12. Reduced price which is decided paragraphs 10 and 11 above, should remain in the same proportion to the price resulting from the Agreement in which the value of the Product defect is the value of the Product without defects.
13. The consumer has the opportunity to benefit from the following non-judicial means of dealing with complaints and redress: 13.1. an application for resolution of a dispute arising from the concluded Purchase Agreement to a permanent arbitration consumer courts operating at the Trade Inspection,
13.2. a motion to initiate mediation proceedings on the amicable settlement of a dispute between a consumer and the Seller to the Provincial Inspector of Trade Inspection,
13.3. benefit from the assistance of the district or urban consumer ombudsman or social organization to which statutory tasks include consumer protection,
13.4. filing a complaint via the EU's Internet platform ODR, available at

14. Products may be covered by the warranty of the manufacturer or distributor. In this case, the customer is entitled to advertise the Product with the warranty by making a complaint to the guarantor. Filing a complaint to the guarantor may be made through the vendor or directly to the guarantor.
15. The customer may exercise the powers under the warranty for physical defects of things regardless of the warranty.